55ji Privacy Policy

This Privacy Policy is issued by 55ji ("55ji," "we," "us," or "our"), the operator of the online gaming platform accessible at 55ji.app. 55ji is the data controller responsible for the personal information collected through the Platform and is committed to protecting the privacy and security of all players and visitors.

This Policy applies to all personal data collected through the 55ji website, mobile interface, customer support channels, and any other touchpoint through which you interact with 55ji. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

55ji collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification details (e.g., Philippine National ID, passport, driver's licence) collected during account registration and KYC (Know Your Customer) verification.
• Contact Data: Email address, mobile phone number, and residential address in the Philippines (e.g., in Metro Manila, Cebu, Davao, or other regions).
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
• Financial Data: GCash account details, PayMaya / Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), debit card details, transaction history, deposit and withdrawal records.
• Gaming Data: Game history, betting activity, session duration, wagering patterns, and bonus usage records.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and cookies or similar tracking identifiers.
• Communications Data: Records of your interactions with 55ji customer support, including live chat transcripts and support ticket history.

55ji collects personal data through the following means:

• Direct interactions: When you register a 55ji account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automated technologies: As you navigate the 55ji Platform, we automatically collect Technical Data through cookies, server logs, and similar technologies. See Section 9 for more details on our use of cookies.
• Third-party sources: We may receive data about you from identity verification service providers, payment processors, fraud prevention agencies, and PAGCOR-mandated compliance databases, where permitted by law.

55ji uses your personal data for the following purposes:

• To create, verify, and manage your 55ji account.
• To process deposits and withdrawals through your chosen Philippine payment method.
• To verify your identity and age (21+) in compliance with PAGCOR requirements and anti-money laundering (AML) obligations.
• To provide customer support and respond to your enquiries.
• To administer bonuses, promotions, and loyalty programmes.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities.
• To enforce our Terms & Conditions and Responsible Gaming Policy, including applying self-exclusion and deposit limit settings.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To improve the 55ji Platform through analytics and performance monitoring.
• To comply with applicable Philippine laws, PAGCOR regulations, and court orders.

55ji processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your 55ji account and provide gaming services.
• Legal obligation: Processing required to comply with PAGCOR regulations, AML laws, tax obligations, and other applicable Philippine legal requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent (e.g., for marketing communications), you may withdraw that consent at any time by contacting 55ji support or updating your account preferences.

55ji does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash, PayMaya, and Philippine banking partners, solely to process your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Game software providers: Licensed game studios whose software is integrated into the 55ji Platform, who may receive anonymised or pseudonymised gaming data for technical purposes.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law or court order.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors operating under strict data processing agreements.

All third parties with whom 55ji shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific service they provide to 55ji.

55ji retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Under PAGCOR regulations and Philippine AML requirements, transaction records and identity verification documents must be retained for a minimum of five (5) years following account closure.

Where data is no longer required for legal or regulatory purposes, 55ji will securely delete or anonymise it. Gaming activity data may be retained in anonymised form for statistical and platform improvement purposes indefinitely.

55ji implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 55ji servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication (MFA) options for player accounts.
• Regular penetration testing and security audits conducted by independent cybersecurity professionals.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• 24/7 monitoring of platform infrastructure for suspicious activity and potential security incidents.
• Incident response procedures to detect, contain, and notify affected players of any data breach in accordance with NPC reporting requirements.

While 55ji takes every reasonable precaution to protect your data, no method of electronic transmission or storage is completely immune to risk. You are encouraged to use a strong, unique password for your 55ji account and to enable any available two-factor authentication options.

55ji uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

55ji uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your 55ji account. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players use the Platform — which pages are visited most, where errors occur, and how long sessions last. This data helps 55ji improve platform performance.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming limits you have set.
• Analytics cookies: Used to understand aggregate player behaviour and improve the overall 55ji experience. Data collected is anonymised and not linked to individual accounts.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 55ji Platform. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by 55ji:

• Right to be informed: You have the right to know what personal data 55ji collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data 55ji holds about you at any time. We will respond to verified access requests within fifteen (15) business days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic account details directly through your 55ji account settings.
• Right to erasure: Subject to legal and regulatory retention obligations, you may request deletion of your personal data. We will process erasure requests within thirty (30) days and confirm completion.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 55ji's overriding legal obligations.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: If you believe 55ji has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact the 55ji Data Protection Officer through our customer support team. We may require you to verify your identity before processing your request.

The 55ji Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. 55ji does not knowingly collect personal data from any person under the age of 21.

If 55ji becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all data will be deleted, and any funds will be returned to the payment source used for deposit, subject to verification. If you believe a minor has registered a 55ji account, please notify us immediately through our customer support team.

55ji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, 55ji will notify registered players via the email address associated with their account and will display a prominent notice on the Platform.

The date of the most recent revision is indicated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 55ji protects your personal data. Your continued use of the Platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 55ji handles your personal data, please contact our Data Protection Officer through the following channel:

Email: [email protected]

You may also reach us via the live chat feature available on the 55ji Platform, which is staffed 24 hours a day, 7 days a week. For formal data subject requests (access, erasure, rectification, portability), please submit your request in writing to the email address above, including your full name and registered 55ji account email so we can verify your identity before processing the request.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.